Refund policy

REFUND & RETURN POLICY

Thank you for shopping with XORIVAA.

We want you to be satisfied with your purchase. Please read our return and refund terms below.

ELIGIBILITY FOR RETURN

We accept returns only if the product received is:

• Damaged

• Defective

• Incorrect product

• Missing from the order

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the product is defective or damaged.

REPORTING AN ISSUE

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs/videos of the package and product

• Description of the issue

Our team will review the request and provide further instructions.

REFUND

If your return/refund request is approved, the applicable refund will be processed to the original payment method or through another available method.

Refund processing time may vary depending on the payment provider or bank.

NON-RETURNABLE ITEMS

Used or opened skincare products are generally non-returnable due to hygiene and safety reasons, except where the product is defective or damaged.

CANCELLATION

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.

CONTACT

For return, refund or order-related queries, please contact us through the contact details provided on our website.

XORIVAA reserves the right to review each return/refund request according to the circumstances of the order.